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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KutStone (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kutstone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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Very cool, I wear it without taking off, I did not get dark, I wet many times
Nise
I ordered 02.10.19. The parcel arrived 30.10.19. Tracked. The pendant is very beautiful and neat. A little upset about the fishing line. I thought it would be less noticeable. In general, satisfied.
The pendant is very beautiful, the stone is poured strongly. I recommend. I will order more for gifts by girlfriends
The product is very satisfied, beautifully poured in artificial light. Amazing decoration.
The parcel went to Tatarstan for a month. The goods are very satisfied. In artificial lighting very well sparkles.
Strazik very beautifully sparkles and shimmers, the line is tonyusenkaya, almost invisible on the neck, but for girls in the body of the volume of the line is not enough, it will sit very tightly, gave to her sister, she is thin, she is your money is worth it.
The order was made on October 11, October 31, a notification came from the post office that I can pick up my order. Delivery took 20 days to Shymkent, very fast! Fully corresponds to the description, on the clasp sample 925. I took the smallest size of the strazik. I liked the neat, the neck looks gentle. The daughter asked for such a thing! Thank you store!!!
For such money is perfect
Got it. It's okay. Thank you! I did not measure yet. Pebbles shine amazingly. I did not communicate with the store.
Very long delivery, the order came after opening the dispute...
Delivery is slightly less than a month. I liked it very much, the stone shines beautifully.
Very nice looks)) everything is done neatly to the Moscow OBO came very quickly, the order came before the promised date. I recommend
Good